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At MyTruckPoint, we aim to provide a reliable shopping experience. If something is not right with your order, our team is here to help. Please review the terms below to understand how returns, cancellations, refunds and exchanges are handled. These terms apply subject to mandatory consumer protection laws in the customer’s jurisdiction.

1. General Return Eligibility (60-Day Policy)

Most eligible items may be returned within 60 days after delivery, subject to the conditions and exclusions below.

Returns within 30 days

• Eligible for a refund to the original payment method, less applicable fees and shipping charges.
• Items must be unused, uninstalled, unaltered, and returned with original packaging, all components and documentation.

Returns between 31 and 60 days

• Eligible for store credit only, less applicable fees and shipping charges.
• Items must be unused, uninstalled, unaltered, in original condition, and in fully unopened original packaging.

After 60 days

Voluntary returns are generally not accepted. This does not limit remedies required by applicable law.

All return requests must be initiated through the Online Return Form. A return merchandise authorization (RMA) may be required. Unauthorized returns may be refused when permitted by law or may require additional handling.

2. Non-Returnable Items

The following items are generally ineligible for voluntary change-of-mind returns:

• Used, installed (fully or partially), test-fitted or altered products.
• Items missing original packaging, components or documentation.
• Electrical or electronic items.
• Chemical-based items, including cleaners, oils and lubricants.
• Clearance, discontinued and marked final-sale products.
• Mount-and-balance orders.
• Special-order and custom-ordered items, except where MyTruckPoint approves an exception.
• Certain brand-restricted items: select UnderCover tonneau covers; Rough Country items after 30 days; drillable wheels; and Braelin, Armed Off-Road, Armed Street and Armed Syndicate wheels.

If an item is defective, incorrectly supplied or misrepresented, please contact us. Applicable warranty and statutory remedies continue to apply even where an item is otherwise described as non-returnable.

If a voluntary return is refused after inspection, we will contact the customer about available options for returning the item. Any handling, storage or disposal will be subject to applicable law and reasonable notice.

3. Return Fees & Restocking Charges

Restocking fees

• Standard eligible returns: 20% restocking fee plus applicable shipping costs.
• Oversized and LTL/freight returns: 20% restocking fee plus return shipping costs.
• Restocking fees do not apply where the return results from a MyTruckPoint error or where applicable law requires a different remedy.

Shipping costs

• For voluntary customer-initiated returns, the customer is responsible for return shipping costs.
• Original shipping charges are generally non-refundable for voluntary returns. Any unrecovered outbound shipping costs may be deducted where disclosed and legally permitted.
• If estimated return shipping exceeds 50% of the product value, MyTruckPoint may decline a voluntary return, subject to applicable law.

Return labels and packaging

Customers may use their own carrier or request a prepaid MyTruckPoint return label; applicable label charges may be deducted from an approved refund. Please photograph the product and packaging before returning it. Do not combine multiple products in a single package unless instructed.

4. Warranty Claims

For damage, defects or missing parts, contact MyTruckPoint through the return form or customer support. Customers may also contact the manufacturer directly when this is the fastest way to resolve a warranty issue. Our team will assist with applicable retailer obligations and manufacturer warranty processes.

After 30 days, a manufacturer warranty process may be appropriate for certain concerns. This does not exclude rights or remedies that applicable law provides against MyTruckPoint.

5. Shipping Damage

Please inspect deliveries promptly and report visible or concealed shipping damage as soon as possible, preferably within 10 days of delivery. Retain the carton, labels, packaging and photographs to help us investigate and submit carrier claims.

MyTruckPoint will assist in coordinating damage claims with carriers and suppliers. Carrier claim deadlines or a failure to report within 10 days do not eliminate any remedies required by applicable law.

6. Fitment Responsibility

Customers should confirm product fitment and application details before ordering. We encourage customers to contact our team if they are unsure about vehicle compatibility.

• Where a customer orders an accurately described but incompatible item, any approved voluntary return is subject to a 20% restocking fee plus applicable return shipping costs.
• Approved oversized-item returns are subject to a 20% restocking fee plus return shipping costs, including any applicable freight charges.
• These fees do not apply where the issue arises from a MyTruckPoint error, inaccurate product representation or a legally required remedy.

7. Refunds

• Return inspections typically take up to two weeks after receipt at our warehouse.
• For approved returns, refunds are generally initiated within 7–10 business days after approval. Financial institution processing times may vary.
• Refunds are issued to the original payment method, where applicable, and reflect disclosed, lawful deductions for restocking and shipping.
• Returns accepted between days 31 and 60 generally receive store credit rather than a payment-method refund, subject to applicable law.

8. Exchanges

We do not generally offer direct exchanges. Customers may request an eligible return and then place a new order, or select store credit when available. Any replacement required by law or provided under warranty will be handled separately from voluntary exchanges.

9. Cancellations

Standard in-stock orders

• A customer may request cancellation of a standard order before shipment.
• For an order that has been processed but not shipped, a 5% cancellation fee applies to recover non-refundable processing and administrative costs, where permitted by law.
• Once an order has shipped, it cannot be cancelled through the ordinary cancellation process. An eligible item may instead be returned under this policy.
• Approved returns of shipped standard items are subject to a 20% restocking fee plus applicable shipping costs.

Backorders and special orders

Backorders and special orders are non-cancellable once placed, except where cancellation is required by applicable law. MyTruckPoint may approve an exceptional cancellation at its discretion. If approved, the following fees apply where legally permitted:

• Within 30 days of ordering: 20% cancellation fee.
• After 30 days of ordering: 25% cancellation fee.

Approval is not guaranteed. Special-order items are generally non-returnable after shipment, except for required warranty, defective-product and other statutory remedies.

Shipment refusal

Refusal of delivery does not automatically cancel an order. Any approved voluntary refund may be reduced by applicable restocking and shipping charges. Special-order items are generally non-refundable, subject to applicable law.

Payment disputes

Filing a chargeback does not itself constitute an order cancellation. Please contact MyTruckPoint to attempt to resolve issues directly. Nothing in this policy limits a customer’s right to dispute a charge.

10. Delivery Estimates

Shipping and delivery timelines are estimates and can vary because of inventory availability, warehouse transfers, carrier delays, customs processing and other circumstances beyond our reasonable control. MyTruckPoint will communicate material delays when practical. Mandatory delivery and refund rights under applicable law are not affected.

11. Gift Cards & Store Credit

• Gift cards do not expire where prohibited by law; otherwise, the terms shown at purchase apply.
• Gift cards are generally non-refundable, except where required by law.
• When store credit is approved, it may be issued as a gift card or store-credit balance for future eligible purchases.

12. Pricing Accuracy

We work to maintain accurate product information and pricing. If a material pricing error occurs, we will contact affected customers and address the order as permitted by applicable law. Nothing in this policy overrides consumer rights relating to advertised prices or accepted orders.

Need Help?

Email: support@mytruckpoint.ca

Phone: 800-292-4173

Return requests: Online Return Form

This policy applies subject to consumer protection laws in the applicable jurisdiction.